Frequently Asked Questions

Get quick answers about badges, business tools, and keeping your account secure.

What does it mean to be verified?: Verification confirms that your profile, phone, and membership details have been reviewed. Verified accounts display a badge so neighbors know they are interacting with a real person or business.
How do I verify my personal account?: Open your profile and select Verify phone to confirm your number.

Submit any required documents through the Member verification page.

Watch for a confirmation email once the team finishes reviewing your submission.
How do businesses get verified?: Visit the Business verification page.

How do I create a business page?: Go to the Business directory and choose Create a new business.

Fill in your business name, description, and contact details.

Upload a logo and cover photo to help neighbors recognize your brand.

Publish the page so it appears in the directory.
How can I edit or update my business page?: Open your business page and select Edit to update hours, contact methods, and images. Changes save immediately once you submit the form.
Can I link my business page to my personal account?: Yes. Make sure you are signed in with the account that owns the business listing. Ownership lets you post updates, respond to messages, and request verification.

How do I report suspicious activity?: Use the Report option on any post or message to alert moderators. Include details so the team can investigate quickly.
What if I need additional help?: Send a message to the support team from your inbox with the subject “Account help,” or contact an admin directly if you are part of a group. contact@thebayousocial.com